Terms & Conditions

User Agreement

Following is a summary of the terms and conditions that apply to all purchases made from Hinterland Healing.

1. Orders & Delivery:

All orders placed through this website are subject to confirmation and acceptance by Hinterland Healing. Generally, orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.

Delivery of orders will be conducted by third party carriers not limited to Australia Post and all tracking and lodgement issues regarding delivery delays, missing packages, damaged goods or any other delivery related matters will be the responsibility of those carriers and their systems and sub-contractors. Lodgement of complaints or inquiries should be first directed to the nominated carriers support services.

Hinterland Healing may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. Hinterland Healing may refuse an order for any product at its sole discretion if it believes that the order contravenes Hinterland Healing's Acceptable Usage Policy or might be a fraudulent order.

2. Returns & Refunds

We cannot accept returns on products that were opened and/or used due to health and safety regulations.

Damaged goods can be exchanged or refunded provided evidence of the damage is submitted for review to Hinterland Healing. Evidence of freight damage must show the condition of goods and packaging at the time of receipt of the package.

Any refunds that are required will be processed only to the same method used to make the order. This includes to the same credit card number / account if the payment was by credit card. In the event that the card is lost, stolen or cancelled Hinterland Healing may require confirmation from the card provider or issuing bank for any change.

3. Prices, Payment & Credit Card Information

For each order, you must pay:

  • the applicable price for the relevant products or services confirmed by Hinterland Healing which may include a deposit related to the provision of Professional Services; and
  • the delivery and handling fee specified on the web site at that time if required; and
  • any applicable taxes such as Goods and Services Tax in Australia.

Your order and credit card details are safe and secure. All personal and credit card information provided to Hinterland Healing is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. We only accept payments using the methods stated in the orders & payment section of this website.

You credit card information will be processed by the payment provider that you select during the check-out process. All payment providers used by Hinterland Healing are PCI DSS Compliant. Hinterland Healing is also PCI DSS Compliant. Hinterland Healing will not store your credit card data in our website or web servers.

Payment must be cleared before the services are dispatched unless you have approved credit facilities with Hinterland Healing.

Hinterland Healing maintains a Privacy Policy that defines what we will do with your personal information.

4. Products and Services

All Products are provided for sale, with permission and, with the understanding that no guarantee is given for any health benefits or outcomes reported or experienced by any other customer whether they are Hinterland Healing customers or those of any other business or web site. Product ingredients and formulations may change at any time as decided by the respective product manufacturer or producer without notice and may be done so entirely without Hinterland Healing being aware or responsible for matters arising from those changes. 

Any Service provided by Hinterland Healing staff are done so in store only. Payments for services are to be finalised via cash or card at the time of the service being rendered. 

5. Your Account

You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify Hinterland Healing in connection with any use (whether authorised or unauthorised) of your user name or password. Hinterland Healing may suspend or cancel your account at any time without prior notice.

6. Images and specifications

Images that are displayed on the Hinterland Healing websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detail product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time.

7. Privacy

Hinterland Healing will comply with Hinterland Healing's Privacy Policy. Hinterland Healing will not reveal your personal information to external organizations except for the purposes of fulfilling your order.

8. Liability

Any liability of Hinterland Healing in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Hinterland Healing be limited to: 1. in relation to goods, the replacement of the goods or the supply of equivalent goods; and 2. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.

9. Changes to Terms

Each order is governed by the terms and conditions current when the order is placed. Hinterland Healing may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions each time you place an order.

10. Applicable Law

All purchases, and these terms and conditions, are subject to the laws of Queensland and New South Wales, Australia.

11. Credit Card Data and PCI DSS Compliance

Hinterland Healing hosting environment and ecommerce software packages are Payment Card Industry Data Security Standard (PCI DSS) compliant, you can find out more from their website at www.pcisecuritystandards.org.

Our website and hosting service provider undergoes an annual PCI compliance review using a Qualified Security Audit company which is Hivint. 

PCI DSS requires that you do not store credit card data unencrypted on your website. This includes where credit card information might be added to notes on orders or customer records. Hinterland Healing will scan for credit card data on a regular basis and hash out (destroy) the card number that is stored. Hinterland Healing reserves the right, without recourse, to take offline any online store that is found to be storing credit card data until the situation has been rectified.