SHIPPING & RETURNS
SHIPPING RATES:
Within Australia, orders are shipped at a flat rate of AUD $10.00 via Standard Pre Paid Satchels with Australia Post.
Express post is also available at a flat rate of AUD $15.00 and can be selected at the checkout.
International shipping rates are available for selection at the checkout, calculated based on region and weight.
If you should select an incorrect shipping region, Mr Hempy reserves the right to send you a shipping invoice via Paypal, with the outstanding shipping amount.
International orders are Australian GST exempt and the GST-free price will display once you enter your shipping address at check-out.
DISPATCH:
All orders are dispatched within 12-36 hours of payment, during normal business hours Monday to Friday from Montville, Sunshine Coast, Queensland, Australia, except on public holidays.
You can personalise your shipping instructions when placing the order online i.e authority to leave without signature.
If you are not home to sign for your parcel a card should be left by the delivery driver for you to collect the parcel at your local post office.
DELIVERY TIMES:
Within Australia: 4+ business days to Eastern Capital Cities and major metropolitan areas. WA, NT, TAS and country regional areas may take 5+ business days.
International: 14+* business days. Must be signed for, no authority to leave on international orders.
*Please Note: At any time, Customs may hold the parcel. International shipment parcels are subject to possible opening and inspection of goods by Customs officials in the country of delivery. This may delay estimated delivery times.
INTERNATIONAL ORDERS:
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order. Contact your local customs office for details.
Mr Hempy is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
MISSING PARCELS:
The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If a shipment is returned to us as undelivered you may either receive a full refund for the products ordered minus the shipment costs, or we can reship the order after collecting an additional shipping fee.
RETURNS & REFUNDS:
Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully.
Within Australia, orders are shipped at a flat rate of AUD $10.00 via Standard Pre Paid Satchels with Australia Post.
Express post is also available at a flat rate of AUD $15.00 and can be selected at the checkout.
International shipping rates are available for selection at the checkout, calculated based on region and weight.
If you should select an incorrect shipping region, Mr Hempy reserves the right to send you a shipping invoice via Paypal, with the outstanding shipping amount.
International orders are Australian GST exempt and the GST-free price will display once you enter your shipping address at check-out.
DISPATCH:
All orders are dispatched within 12-36 hours of payment, during normal business hours Monday to Friday from Montville, Sunshine Coast, Queensland, Australia, except on public holidays.
You can personalise your shipping instructions when placing the order online i.e authority to leave without signature.
If you are not home to sign for your parcel a card should be left by the delivery driver for you to collect the parcel at your local post office.
DELIVERY TIMES:
Within Australia: 4+ business days to Eastern Capital Cities and major metropolitan areas. WA, NT, TAS and country regional areas may take 5+ business days.
International: 14+* business days. Must be signed for, no authority to leave on international orders.
*Please Note: At any time, Customs may hold the parcel. International shipment parcels are subject to possible opening and inspection of goods by Customs officials in the country of delivery. This may delay estimated delivery times.
INTERNATIONAL ORDERS:
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order. Contact your local customs office for details.
Mr Hempy is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
MISSING PARCELS:
The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If a shipment is returned to us as undelivered you may either receive a full refund for the products ordered minus the shipment costs, or we can reship the order after collecting an additional shipping fee.
RETURNS & REFUNDS:
Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully.